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Nouvoprix

NouvoPrix Return Policy

Review the marketplace rules for returns, buyer responsibilities, and seller responsibilities.

NouvoPrix Marketplace is committed to a safe, transparent, and trustworthy shopping experience. These policies explain the responsibilities that apply before, during, and after a marketplace order.

01

Return Policy

This policy explains when buyers may request returns or refunds and how NouvoPrix handles escrowed payments during a return review.

Return Window

  • Buyers may request a return or refund within 7 days after the order is marked as delivered.
  • If no issue is reported within the 7-day return period, the transaction is considered complete and escrowed funds may be released to the seller.

Eligible Return Reasons

  • The item was damaged during shipping.
  • The buyer received the wrong item.
  • The item is defective or does not function as described.
  • The item is significantly different from the product description or photos.

Items Generally Not Eligible

  • Buyer remorse, unless the seller chooses to accept the return.
  • Personalized or custom-made items.
  • Perishable goods.
  • Digital products or downloadable content.
  • Opened hygiene or personal care products, unless they arrived damaged, defective, or incorrect.

Review, Shipping, and Refunds

  • Returned products should be unused and in their original condition, with original packaging whenever possible, unless the item is defective.
  • Buyers must provide photos or other supporting evidence when reporting damaged, defective, or incorrect items.
  • Sellers should review and respond to return requests within a reasonable period, such as 3 business days.
  • If a return is approved, the buyer must return the item unless the seller waives that requirement.
  • Buyers are responsible for return shipping costs unless applicable law requires otherwise or the seller agrees to cover those costs.
  • Refunds are issued after the seller confirms receipt of the returned item or after NouvoPrix completes its review of the dispute, when applicable.
  • Payments held through NouvoPrix escrow are released only after the buyer accepts the order or the return/refund process has been resolved.
02

Buyer Policy

Buyers are expected to shop carefully, pay securely through NouvoPrix, communicate respectfully, and use the return process honestly.

Shopping Guidelines

  • Read the complete product description before ordering.
  • Review all available product photos.
  • Verify specifications, sizes, colors, quantities, and condition.
  • Contact the seller through NouvoPrix messaging if more information is needed before purchase.

Complete Payments Through NouvoPrix

  • All purchases must be completed through the secure NouvoPrix checkout.
  • Do not send money directly to sellers outside the platform.
  • Never share sensitive financial information with another user.
  • Transactions completed outside NouvoPrix may not qualify for marketplace support or buyer protection.

Communication and Privacy

  • Communicate respectfully with sellers and other users.
  • Do not use abusive, threatening, discriminatory, or offensive language.
  • Do not harass sellers, repeatedly send unwanted messages, misrepresent yourself, or provide false information.
  • Use NouvoPrix messaging whenever possible and share only the information needed to complete an order.
  • Do not request confidential personal or financial information from sellers.

Order Review, Returns, and Refunds

  • Confirm that the shipping address provided at checkout is accurate.
  • Monitor tracking information when available.
  • Inspect the package promptly after delivery.
  • Report damaged, missing, or incorrect items within the timeframe stated in the Return Policy.
  • Returned items should be sent back in their original condition whenever possible.
  • Refunds are processed after the returned item has been received and approved under NouvoPrix policies.

Prohibited Buyer Activities

  • Attempting to complete purchases outside NouvoPrix.
  • Using fraudulent payment methods.
  • Filing false claims or fraudulent refund requests.
  • Abusing the return or dispute process.
  • Harassing, threatening, or discriminating against sellers or other users.
  • Creating multiple accounts to bypass restrictions.
  • Manipulating reviews, ratings, transactions, or marketplace operations.
  • Purchasing products with the intent to commit fraud or engage in illegal activity.
03

Seller Policy

Sellers are responsible for accurate listings, lawful products, professional communication, timely fulfillment, and cooperation during returns.

Listing Requirements

  • Upload clear, recent, high-quality photos of the actual product being sold.
  • Make sure photos accurately show the item's condition, color, and features.
  • Do not use copyrighted images, misleading photos, excessive editing, watermarks, contact information, or promotional text unless you own the rights.
  • Write complete and truthful titles and descriptions.
  • Clearly disclose item condition, defects, missing parts, correct category, and accurate pricing.
  • Do not create duplicate or spam listings for the same product unless each listing represents a separate item, quantity, condition, or variation.

Prohibited Products

  • Illegal or stolen goods.
  • Counterfeit, replica, or unauthorized branded products.
  • Weapons, firearms, ammunition, explosives, or dangerous materials.
  • Illegal drugs, controlled substances, or drug paraphernalia.
  • Tobacco, vaping products, or alcohol where prohibited by law.
  • Recalled or unsafe products.
  • Adult or sexually explicit products prohibited by applicable law.
  • Live animals or endangered wildlife products.
  • Government-issued identification, licenses, or official documents.
  • Digital products, services, or items that violate intellectual property rights.
  • Any product prohibited by federal, state, or local law.

Seller Conduct and Buyer Privacy

  • Communicate professionally and respectfully with buyers and other users.
  • Do not harass, threaten, discriminate against, abuse, or mislead buyers.
  • Do not manipulate ratings, reviews, or marketplace activity.
  • Use NouvoPrix messaging whenever possible.
  • Do not request sensitive personal information that is not required to complete an order.
  • Use customer information only for order fulfillment.

Order Fulfillment, Payments, and Returns

  • Ship orders within the stated processing time.
  • Package products securely to prevent damage during transit.
  • Provide accurate shipping information and tracking details when available.
  • Keep inventory up to date to avoid cancellations.
  • Sellers are responsible for applicable payment processing fees and marketplace transaction fees, which are deducted from seller payouts.
  • Buyers pay only the product price, applicable sales tax, and shipping charges shown during checkout.
  • Respond promptly to return requests and cooperate during the resolution process.

Enforcement and Appeals

  • NouvoPrix may remove listings, issue warnings, limit marketplace features, suspend selling privileges, or terminate accounts for policy violations.
  • NouvoPrix may report suspected illegal activity to appropriate authorities when required by law.
  • If a listing or account was restricted by mistake, sellers may contact NouvoPrix Customer Support and provide supporting documentation for review.
NouvoPrix may update these marketplace policies from time to time. Continued use of the platform after updates constitutes acceptance of the revised policies.